Our repair process is simple and efficient:

1. Contact us via phone, email, or our online form
2. Describe your equipment issue
3. Schedule an appointment at your convenience
4. Our certified technician arrives at your location
5. We diagnose and repair your equipment
6. You receive a detailed service report

Most repairs are completed in a single visit, with complex issues requiring follow-up clearly communicated.

To streamline the process, we require:

• Service Request Form: Basic contact and equipment information
• Equipment Details: Make, model, serial number, and issue description
• Service Agreement: Outlining terms and conditions
• Safety Waiver: For liability purposes during repair

All forms can be completed online through our customer portal or in-person when the technician arrives.

You can schedule an appointment through multiple channels:

• Online: Via our website's scheduling portal
• Phone: Call us at +1 289 925 7239 during business hours
• Email: Send your request to canadianfitnessrepair@gmail.com
• Mobile App: Download our app for iOS or Android

We offer same-day appointments for urgent repairs and next-day service for most requests.

To ensure efficient service, please have the following ready:

• Equipment make and model
• Serial number (usually found on a label on the equipment)
• Detailed description of the issue
• Photos or videos of the problem (if possible)
• Your preferred appointment dates/times
• Service location (home, gym, or business address)

For residential services, we recommend that an adult be present during the technician's visit to:

• Provide access to the equipment
• Answer any questions about the issue
• Approve any additional work needed
• Receive service documentation

For commercial clients, we can work with your designated staff member or manager.

Repair times vary based on the issue:

• Minor repairs: 30-60 minutes (belt replacements, calibration)
• Moderate repairs: 1-2 hours (motor issues, electronic components)
• Major repairs: 2-4 hours (structural issues, complex electronic problems)
• Preventative maintenance: 45-90 minutes per equipment piece

Our technicians will provide an estimated timeframe after diagnosis.

We accept various payment methods for your convenience:

• Electronic Transfer (e-Transfer)
• Cheque (for commercial accounts only)
• Cash

Payment is due upon completion of service. Commercial clients may qualify for net-30 terms with approved credit.

Yes, we stand behind our work with comprehensive warranties:

• Labor Warranty: 90 days on all repairs
• Parts Warranty: 1 year on manufacturer parts
• Preventative Maintenance: 30-day service guarantee

Warranty details are included in your service documentation and cover defects in parts or workmanship.